Minha Reserva

Terms and Conditions

Terms and Conditions

1)      Reservations may be taken; however, bookings are not guaranteed until the cost of the stay has been pre-authorised by Willow Dene utilising the card used to make the booking.

2)      Deposits and payments for accommodation may be made by cash in GBP, debit card or credit card. We no longer accept cheques, American Express or Diners Cards. Travellers using Commercial cards will be subject to a 3 percent surcharge.

3)      Once a reservation is confirmed, a legally binding contract exists between the accommodation provider (Willow Dene) and the person named on the booking form.  A booking may be cancelled up to 1 calendar month prior to the check in date. Any cancellations made after this time will be liable for the full balance of the booking. Any guests failing to arrive will be liable for the total cost of their booking. Cancellation insurance is available, and it is recommended that guests cover themselves to avoid losses due to any unforeseen circumstances.

4)      The balance of monies due for accommodation will be debited 30 days prior to arrival date of the booking (unless agreed otherwise) at the end of the free cancellation period using the card used to make the booking. If the card is declined, the booking will be cancelled without further notification.

5)      The proprietors of Willow Dene reserve the right to cancel / terminate any booking where the conduct of a guest, or a member of the guests’ party has a detrimental effect on any other guest staying at Willow Dene. Should it be necessary to terminate a booking early due to unacceptable behaviour, the full balance of the stay by the party will be due and no refund will be given.

6)      Cancellation by Willow Dene Guest House: The proprietors of Willow Dene Guest House, 

Scarborough shall have the right at any time (giving such notice as possible to the guest) to cancel the accommodation without recourse or liability to the guest for any loss, damage or changes caused by circumstances outside its control including, without limitation, war or the threat of war, riot, civil strike, industrial dispute, pandemics.

7)      The proprietors of Willow Dene cannot accept responsibility for any losses incurred by guests while staying at Willow Dene, unless the guest has handed the item in for safe custody.

8)      Only guests named on the registration form are allowed in guest rooms. Any person found bringing other persons into the property will have their booking terminated with immediate effect but will remain liable for the full balance of their stay.

9)      The proprietors of Willow Dene cannot accept responsibility for any damage or loss caused to any vehicle parked in the car park. All parking is carried out at the owners’ risk.

10)      Willow Dene proprietors reserve the right to levy a charge to any guest who damages any part of the property, either accidentally or intentionally. Lost keys will be charged at £20.00 per key.

11)      In the unlikely event that your room is double booked or Willow Dene has to cancel your stay due to circumstances beyond our control, we will attempt to place you at a property of the same rating. If the offer made to you is not accepted, we will refund any monies paid to date with no further liability to you.

12)      Willow Dene will store luggage for guests arriving prior to the rooms being ready or for departing guests who are not leaving Scarborough until later that day, however, this is without liability for any items lost or damaged.

13)      Small dogs are welcome at the property in one of 2 rooms providing they have their own bedding and providing there are no more than 2 at any given time. A char

14) Smoking and vaping or use of any electronic cigarette is not permitted on the premises and any guest found to, or believed to have been smoking or vaping in the rooms will be charged £100 for the cleaning of the room and will have their booking terminated immediately with immediate effect.

15) Dogs are not permitted in the Dining Room and may only be left in the room during meal time if they are quiet and do not cause nuisance to other guests. Dogs may not be left in the rooms while guests go out.

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