Terms and Conditions
1) Reservations may be taken; however, bookings are not guaranteed until a deposit of the first night’s stay has been received by Willow Dene or pre-authorisation of the first night’s stay has been authorised by the card issuer, utilising the card used to make the booking.
2) Deposits and payments for accommodation may be made by cash in GBP, debit card or credit card. We no longer accept cheques, American Express or Diners Cards. Cash in EUR or USD may be accepted at the agreed rate on day of arrival, not date of booking.
3) Once a reservation is confirmed, a legally binding contract exists between the accommodation provider (Willow Dene) and the person named on the booking form. A booking may be cancelled up to 1 calendar month prior to the check in date without loss of deposit. Any cancellations made after this time will be liable for the full balance of the booking. Any guests failing to arrive will be liable for the total cost of their booking. Cancellation insurance is available, and it is recommended that guests cover themselves to avoid losses due to any unforeseen circumstances.